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How to Write Crystal-Clear Emails
Introduction
Why you need this course! (6:11)
Test your knowledge of email writing
Unit 1: Crystal -Clear Email Writing
General Guidelines for Proper Email Writing (3:44)
Quiz
Summary (0:58)
Unit 2: Proper Layout and Structure
Introduction (0:37)
Layout: structure your email for maximum impact (13:19)
Summary (0:48)
Quiz
Unit 3: Crystal-Clear Language
Write it Right: learn to use English effectively (4:25)
Quiz 1
Quiz 2
Summary
Unit 4: Impeccable Etiquette
Introduction (0:47)
Be Polite and Personable (3:29)
Quiz: respond to an email written in CAPITAL letters
Activity: rewrite a complaint email
Summary (0:40)
Unit 5: Make it Perfect
Introduction (1:07)
Learn to edit your text: use our handy checklist (6:55)
Quiz: review key points
Wrap Up (1:01)
Resources
Acronyms/abbreviations
References
Bonus!
Write an email in a real business situation
Suggested answer
Be Polite and Personable
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